Privacy Policy

1. Information We Collect

We may collect information you provide directly to us, information collected automatically when you use our website, and information received from third parties.

• Name, email address, telephone number, mailing address, and property inquiry details.
• Rental applications, employment and income information, emergency contacts, maintenance requests, and uploaded documents.
• Messages submitted through forms, email, telephone, or the property chatbot.

2. Rental Applications

If you apply to rent a property managed by Matik Management, we may collect contact information, rental and employment history, income verification, government-issued identification, references, occupancy information, and other information required for the application. Authorized third-party screening providers may perform background, credit, criminal-history, eviction-history, and identity-verification checks when permitted by law.

3. Information Collected Automatically

We may automatically collect IP address, browser type, operating system, device information, date and time of access, pages visited, referring website, diagnostic and performance information, and error logs to operate, secure, troubleshoot, and improve our website.

4. Cookies and Similar Technologies

Cookies may maintain secure sessions, remember consent preferences, support the essential leasing chatbot, analyze usage if analytics are enabled, and support future marketing features. Optional preferences, analytics, and marketing cookies are not placed until you consent where required by law. You can change optional choices at any time through Cookie Settings.

5. Property Chatbot

Our AI-powered property chatbot is an essential site feature that assists with available properties, leasing information, scheduling, and related services. Messages and conversation history may be retained to improve customer service. Do not submit sensitive personal, payment, Social Security, driver's-license, or banking information unless specifically requested through a secure application process. The chatbot is not legal, financial, or housing advice.

6. How We Use Information

When you submit a website inquiry, you agree that Matik Management may contact you about that inquiry. We use personal information to respond to inquiries, provide property-management services, process applications, schedule showings, respond to maintenance requests, communicate with relevant parties, verify identities, improve our website and service, detect fraud, maintain security, comply with legal obligations, and enforce agreements.

7. Legal Basis for Processing

Where required by law, we process information based on consent, contractual necessity, legal obligations, or legitimate business interests that are not overridden by applicable privacy rights.

8. Sharing of Information

We do not sell your personal information. We may share it with trusted providers for hosting, cloud infrastructure, property-management software, customer support, communications, AI chatbot services, identity verification, tenant screening, payment processing, maintenance coordination, security monitoring, and legal or accounting services. We may also disclose information to meet legal obligations, respond to lawful requests, protect rights or safety, investigate incidents, or as part of a business transaction.

9. Data Retention

We retain personal information only as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and protect legitimate interests. Periods vary by information and applicable requirements.

10. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information. No electronic transmission or storage method is completely secure, so absolute security cannot be guaranteed.

11. Your Privacy Rights

Depending on where you reside, you may have rights to access, correct, delete, obtain a copy of information, withdraw consent, object to certain processing, and appeal certain decisions. Contact us to exercise applicable rights.

12. Children's Privacy

Our website is intended for adults seeking property-management services and rental housing. We do not knowingly collect information from children under 13 and will take reasonable steps to delete it if discovered.

13. Third-Party Websites

We may link to third-party websites or services. We are not responsible for their privacy practices, security, or content; review their policies before using them.

14. Changes to This Privacy Policy

We may update this policy for changes in practices, legal requirements, or services. Material changes update the Effective Date. Continued use after changes take effect constitutes acceptance.

15. Contact Us

Matik Management — Email: [Insert Privacy Email Address]; Phone: [Insert Phone Number]; Mailing Address: [Insert Business Mailing Address].

16. State Privacy Rights

Residents of California and other states with applicable laws may have additional rights. Where required, we honor verified access, correction, deletion, and copy requests and do not discriminate for exercising these rights.

17. International Visitors

Our services are intended primarily for people in the United States. Visitors from elsewhere understand information may be transferred to and processed in the United States, where laws may differ.